SPEAKERS 2020

For the third time Slovenian non-profit associations itSMF Slovenija and PMI Slovenija are joining strengths, interlace and spread knowledge on one conference Together in Excellence 2020

MORE ABOUT OUR SPEAKERS

Trans4Mation for dummy’s

Digital Transformation is the latest Industry buzzword bingo phrase. Nobody knows what it is but everybody wants it! One thing is a fact. We are all faced with Digital disruption. This disruption well mean that IT organizations and ITSM professionals will need to transform? But transform from what to what? In this session Paul will reveal 12 areas that need to transform, based on observations and feedback from more than 400 organizations faced with ‘Transformation’. You will gain insights and tips into what YOU need to do differently starting tomorrow!

MarsLander taster (Workshop)

Digital disruption is sweeping through the Industry. Changing business models and spawning a host of new or amended best practices to help us transform ITSM capabilities. ITIL4 is one such new development. But ITIL4 represents a significant mindset and behavior change for the majority of organizations. In this dynamic business simulation delegates play the mission control teams of the MarsLander mission. The Mission Director is already suspicious of ‘ITSM’ – feeling it is more a barrier than an enabler. Come to this simulation and demonstrate YOU can translate ITIL4 theory practice …if you dare. At the end of the session we will capture concrete actions YOU can take back to YOUR organization. Digital disruption IS a fact. Failure is NOT an option!

  • Paul Wilkinson, Director, Gaming Works

    Paul has been actively involved in ITSM for more than 35 years in the roles of managing consultant, Service development manager and as ITIL developer. Paul was co-author of the ITIL publication “Planning to Implement IT Service Management”, was a member of the ITIL advisory group for ITIL Version 3 and member of the architects team for the ITIL Practitioner.

    Paul is also co-director and owner of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game as well as the most recent ‘Phoenix Project’ DevOps simulation and ‘MarsLander’ which can be used to support ITIL4® courseware.

    He was also co-author and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.

Paul Wilkinson

Grzegorz Szałajko

A myth of agility.

How organizations fool themselves to be agile?

While agile approach has proven to be extremely successful for some organizations, many have managed to implement a caricature of it and later claim that agility is nonsense. It has led to numerous myths and misunderstandings about agility as such, not to mention claims about business loses caused by going agile. This provocative presentation shows how agility might be misunderstood and how organizations often take it completely wrong. It’s all about using the right concepts in an absurd way. At the same time, you will receive several practical hints on doing it right. All tested on humans and organizations. It will make you laugh and cry at the same time as all examples will be real life case studies from real organizations. Maybe even yours…

  • Internationally recognized expert in project management, ..

    .. specializing in developing sustainable project excellence culture in organizations. As an independent strategic advisor, Grzegorz supports managers in building strategies and environments for successful projects, effective changes and continuous improvement of management methods. He brings his experience and passion to global corporations and local market leaders in such sectors as IT, telecommunication, BPO, R&D, banking, finance, mining, energy and industrial enterprises.

    One of the founding members of PMI Poland Chapter and co-founder of its Wroclaw Branch. One of the authors of the recently published PMI Risk Management Standard for Portfolios, Programs and Projects. SME Reviewer of several other PMI standards. Leading Editor of the IPMA Project Excellence Baseline global standard. Lecturer at a number of MBA and EMBA programs. Speaker at several national and international project management conferences, seminars and workshops.

The Power of Project Leadership

Projects and work environments are becoming increasingly complex, with more stakeholders, dispersed teams and an unprecedented rate of technological change. In order to adapt to this complexity and find new opportunities to innovate and build a high performing team, project managers must shift their mindset to one of project leadership.

In this thought-provoking talk, Susanne will discuss the differences between management and leadership and show the audience how to engage and inspire the team to participate at the highest level.

Overcoming stress in project management

As an experienced project manager of large change programs, Susanne has first hand experience of how stressful project management can be. As a result of working in a high-pressure environment for several years, Susanne’s body became infested with stress to the point where she could barely walk. She was forced to slow down and make some important changes in her work and life. She learnt to set boundaries and leave work behind when she left the office. She also got better at delegating, asking for help and began to focus on activities outside of work that fuelled her energy.

Susanne’s story is not unusual. Almost all project managers have experienced stress on their projects and far too many suffer from ill health as a result. Whereas short bursts of stress can have a positive effect on performance, prolonged stress is harmful and can cause burnout. Chronic stress can affect memory, concentration, mathematical ability, language processing and our immune response.

In this two-hour workshop we explore a range of tips and insights that can help you stay clear of negative stress and work within your zone of peak performance. The workshop will help you to:
• Understand the psychology behind stress
• Develop skills that lead to more productive thoughts and habits
• Recognise the warning signs of negative stress
• Respond appropriately to situations as opposed to over-reacting
• Set boundaries that help you stay emotionally, mentally and physically healthy
• Increase your wellbeing as a project manager

  • Susanne Madsen is an internationally recognized project leadership coach, trainer and consultant. She is the author of The Power of Project Leadership (Now in 2nd edition) and The Project Management Coaching Workbook.

    Prior to setting up her own business, she worked for 17 years in the corporate sector leading large change programmes of up to $30 million for organisations such as Standard Bank, Citigroup and JPMorgan Chase. She is a fully qualified Corporate and Executive coach, an NLP Practitioner, DISC accredited and a regular contributor to the Association for Project Management (APM).

    Susanne specialises in helping managers improve their leadership skills so that they can gain control of their projects and fast-track their career. She does this through a combination of training, coaching, mentoring and consulting.

Susanne Madsen

Anders Eklund

How to bridge the gap between management and agile teams

Some organizations manage to implement Agile in a successful manner but it seems that many also struggle, especially where expectations on agile has been very different from management and agile teams respectively. Among other things, management expects predictability. It is required by customers, owners and the market, but in reality it is seldom achieved or possible.

Implementing agile sometimes leads to a total lack of predictability, with agile teams that can not say what will be delivered when. This can lead to a lot of frustration and loss of trust, which is critical for creating an agile organization with not only agile teams but also business agility.

An organization must implement agility at the business level and tools and techniques which build transparency and trust with the executive level, on the team level. The presentation will discuss some ways to create trust between agile teams and the management level, with the overall aim to create business agility and more predictable outcomes.

  • Internationally recognized expert in project management, ..

    Anders Eklund has a long career as a project manager, program manager and, since 1996 as a consultant, managing projects and developing all aspects of project-based organizations. Anders is an experienced consultant within program and portfolio management with a focus on helping organizations develop their ability to deliver faster, scaling lean/agile concepts to the portfolio and program level.

    He has trained more than 2,000 project managers as well as executives acting in the project sponsor role or as steering committee members. Anders has experience from a diverse field of businesses, such as IT, medtech, pharma, automotive, aerospace and telecom

High Velocity IT: right speed and right direction

Digitally enabled organizations place higher demands on IT. This is not only about Agile development teams – it spans the whole IT function, including IT service management. This talk is about the thinking behind the new ITIL 4 High Velocity IT module, that addresses these challenging circumstances.

Digital organizations often work with complex systems. These systems are intrinsically unpredictable and therefore do not respond well to predetermined processes and project plans. A more experimental approach is needed. This is illustrated by the Cynefin sense-making framework, which will also be explored.

MarsLander taster (Workshop)

Digital disruption is sweeping through the Industry. Changing business models and spawning a host of new or amended best practices to help us transform ITSM capabilities. ITIL4 is one such new development. But ITIL4 represents a significant mindset and behavior change for the majority of organizations. In this dynamic business simulation delegates play the mission control teams of the MarsLander mission. The Mission Director is already suspicious of ‘ITSM’ – feeling it is more a barrier than an enabler. Come to this simulation and demonstrate YOU can translate ITIL4 theory practice …if you dare. At the end of the session we will capture concrete actions YOU can take back to YOUR organization. Digital disruption IS a fact. Failure is NOT an option!

  • Lead Editor of the ITIL 4 module High Velocity IT

    Mark Smalley, thinks, writes and speaks extensively about IT ‘paradigms’ – in other words our changing perspectives on IT. His current interests are the digital enterprise, IT operating models, value of IT, business-IT relationships, co-creation of value, multidisciplinary collaboration, working with complexity, and as the overarching theme, management of information systems in general. Mark is Delivery Partner for GamingWorks’ business simulations MarsLander (ITIL 4) and The Phoenix Project (DevOps). He is Global Ambassador at the DevOps Agile Skills Association (DASA). He is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, IT4IT, ITIL, and VeriSM. One of Mark’s recent roles was Lead Editor of the ITIL 4 module High Velocity IT.

Mark Smalley

Andreja Križnič

Peter Mihelj

Next Career Step - Get Certified!

In today’s world where competition is global, certification as a proof of professional competence is becoming more and more important. Some companies require it, some customers require it and according to PMI® the salary of certified project managers is higher compared to non-certified.

No wonder there are (according to PMI Today® December 2019 – statistics through September 2019) already 960.491 certified PMP® Project Management Professionals around the globe.

If you would like to advance your career and you are not sure which certification is right for you or what you need to do, you should join us on 100% free presentation by PMI® Chapter Slovenia.

We are not going to talk just about PMP® Project Management Professional but also CAPM® Certified Associate in Project Management and PMI-ACP® PMI Agile Certified Practitioner credential examination.
All you need to know to select, apply and tips how to prepare to get certified.

  • ANDREJA KRIŽNIČ Is working as project management trainer and consultant since 1999.

    As consultant she is involved in design and implementation of professionalization programs for project management, project portfolio management, and multi-project controlling. Personnel and organizational development in project-oriented organizations and project management coaching in different industry sectors like plant engineering, automotive, finance, structural and civil engineering, IT, media, public administration, petrochemicals and insurance. She is Product manager responsible for PMI® credential examination preparation at PMCC Consulting GmbH and is also preparing candidates for PMP® and CAPM® certification. She is also a member of PMI® and PMI® Chapter Slovenia since 2012 working as a volunteer on different activities and projects.

  • Mag. PETER MIHELJ has been involved in sales, project management and management for over 15 years.

    During his professional career, he has served as General Manager, COO, Director of Strategic Operations, PMO Manager, coordinated major strategic projects, managed project portfolio and project programs, client trustee, HR manager, and mentor to colleagues working in sales and project management . He has experience in sales and project management in the fields of e-banking, health IT, e-games, e-lottery, e-insurance, CRM and B2B marketing, knowledge sharing, user training, IT security, software development, standards and regulations (ISO, UNPIS) and Agile Management. He is an active member of PMI Slovenia and in the period 2016 – 2018, he was board member responsible for the professional development and youth development initiative Poganjki projektov.

ITIL as a guidance on how to use it as a tool to facilitate business change, transformation and growth

Conducted by ITSM CENTER d.o.o. (Europe’s Top 10 ITSM consulting/services company)

TIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

Learn about the international standard for IT Service Management (ITSM) as well as being guided about how to implement what you’ve learned. This workshop is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.

What ITIL is and what it is not. Who is the owner and other general information.
What are the drivers for better IT Management, useful guidance and what are best practices. Definition of Service, Service Management and IT Service Management.
Functions, Roles and Processes.

Introduction to guiding principles:

  • Focus on value.
  • Start where you are.
  • Progress iteratively with feedback.
  • Collaborate and promote visibility.
  • Think and work holistically.
  • Keep it simple and practical.
  • Optimize and automate.
  • Certificates he holds:

    TIL® Foundation, ITIL® Expert, PRINCE2® Foundation, SCRUM Foundation. Mr. Čebokli acts as our main infrastructure manager and web developer. He has wide range of experience in many IT areas from infrastructure management, development of applications to IT management systems. I

Mitja Čebokli

Ingo Averdunk

The Evolution of ITSM Towards Cloud Service Management and Operations

Ready to tackle challenges in your complex hybrid cloud environments? Explore how ITSM is evolving to Cloud Service Management and Operations (CSMO). Lean about the CSMO reference architecture and its solutions for Incident and Problem Management. Understand the impact of cloud on processes and the organization and new concepts like DevOps and SRE.

With the evolving landscape towards cloud, IT Service Management (ITSM) has to change as well to stay relevant. This session will highlight work done by the Cloud Garage and Solution Engineering (GSE) workstream on Cloud Service Management and Operations (CSMO). CSMO refers to the entirety of activities – organized in persona, processes, and tools – that are performed by an organization to plan, design, deliver, operate and control IT and Cloud services offered to customers. We will show the tool chain implemented by CASE using relevant IBM, open-source and 3rd party capabilities. In addition to the tools, we will further present the impact of Cloud on processes and the organization. Site Reliability Engineering (SRE) is an emerging construct to operate the cloud in a scalable way. In closing, the recent addition to the Cloud Garage offering for Service Management is presented, supporting clients in this transformation.

  • Ingo Averdunk is a Distinguished Engineer and member of the IBM Cloud Garage and Solution Engineering office for IBM Cloud.

    As part of the worldwide GSE team, he is responsible for Architecture and Solutions for Cloud Service Management and Site Reliability Engineering. Mr. Averdunk develops transformation initiatives and architectures, consults with IBM’s strategic customers and performs RedTeam reviews and Design Thinking Sessions globally. Ingo Averdunk is a member of the IBM Academy of Technology, and the IBM D/A/CH Technical Leadership Team. Recently, he co-authored “The Cloud Adoption Playbook” (Wiley, 2018), documenting proven strategies for transforming an organization with the Cloud.

    Mr. Averdunk joined IBM in 1997 as a Senior Consultant for Enterprise Systems Management. He held various positions throughout his career with IBM, including the Software Group Services lead architect for Service Management globally. He has more than twenty-five years of experience in enterprise systems and service management.

    Ingo Averdunk holds a masters degree in Computer Science and Theoretical Medicine at the Technical University of Munich (Germany) and is an ITIL Certified Service Manager. He was awarded the title Distinguished Chief/Lead IT Architect by The Open Group.

    On a personal side, Ingo Averdunk is married to his wife Kathleen and a proud father of three sons. His main hobby is Karate, which he practices for more than 35 years. He is the holder of the 4.Dan in Shotokan, and is a certified examiner. Ingo has the trainer license (A-Trainer Leistungssport) from the Deutscher Olympischer Sportbund (DOSB). His other hobbies are photography, traveling and hiking.

Agile planning in practice

One of the myths about agile is that in agile there is no planning. This myth probably stems from comparison with waterfall approaches, where detailed up-front planning is the norm. In agile, there is still a need to plan over a long period of time, commit to a completion date, plan resources, and align the product to a strategic vision. But instead of detailed planning at the beginning, agile planning is spread throughout the entire development process, and it involves all team members, not just one individual who is the designated project manager. Agile planning and estimation breaks down development into small units which can deliver value to a customer. Teams plan for what they can accomplish to satisfy a customer in a short period of time. Some examples of agile planning are during daily standups, during sprint planning meetings and during release planning.

In this workshop, we will cover topics related to agile planning including

  • What are the levels of agile planning?
  • How do we create the initial product backlog?
  • How do we estimate user stories?
  • What is the initial team velocity?
  • How do we create a product release plan?
  • What is the estimated product budget and target completion date?

Each topic will be discussed with examples and exercises which will allow the workshop participants to experience agile planning in practice.

  • Maja Ferle is a

    project manager and agile practitioner with 30+ years of experience in delivering complex projects in international environments. She believes that the benefits of delivering in agile iterations are to allow users to interact with partial results of the product early, providing valuable feedback that can be incorporated into the final product, ensuring that the users get what they really want. In addition to agile implementation she conducts trainings and provides mentorships to aspiring agile practitioners and speaks about agile topics at conferences and events. She holds several professional certifications, including Project Management Professional (PMP), PMI Agile Practitioner (PMI-ACP), Certified Scrum Professional – Scrum Master (CSP-SM) and Scaled Agile Framework (SAFe) Practitioner. She is also an active member of PMI® Slovenia Chapter.

Maja Ferle

Algin Erozan

Agile planning in practice

One of the myths about agile is that in agile there is no planning. This myth probably stems from comparison with waterfall approaches, where detailed up-front planning is the norm. In agile, there is still a need to plan over a long period of time, commit to a completion date, plan resources, and align the product to a strategic vision. But instead of detailed planning at the beginning, agile planning is spread throughout the entire development process, and it involves all team members, not just one individual who is the designated project manager. Agile planning and estimation breaks down development into small units which can deliver value to a customer. Teams plan for what they can accomplish to satisfy a customer in a short period of time. Some examples of agile planning are during daily standups, during sprint planning meetings and during release planning.

In this workshop, we will cover topics related to agile planning including

  • What are the levels of agile planning?
  • How do we create the initial product backlog?
  • How do we estimate user stories?
  • What is the initial team velocity?
  • How do we create a product release plan?
  • What is the estimated product budget and target completion date?

Each topic will be discussed with examples and exercises which will allow the workshop participants to experience agile planning in practice.

  • Algin Erozan

    MSc, PMP, CISA, ITIL, Professional Scrum Master&Product Owner, Certified Scrum Trainer, Mentor, LIMC.

    He has 30 years’ experience in Information Technology and Telecommunication. He has managerial experience in Project Management, Program Management, Portfolio Management, Business Analysis, Agile, Marketing and Business Development departments. He worked in governmental and private sector projects as a manager and consultant with concentrating on roject/program/portfolio management, team management, resource management, vendor management. Mr. Erozan is giving conferences on Project Management an Agile concepts at the leading Universities and International Project Management seminars. He was an instructor on Project Management in Işık University / Istanbul. In order to develop capacity of various companies, he has provided consultancy and trainings in IT, Finance, Construction, Food, Textile, Telecommunication, Aviation, Logistics since 2006. He delivers trainings about Project Management Concepts and Applications (Beginner and Advanced Level), PMP Preparation, MS Project, Agile Scrum&Kanban to the employees of selected institutions in Turkey and abroad. He developed Project Management culture with trainings and seminars in a company as Program Manager, more than 60 people got PMP certificate. There are hundreds of PMP certificate holders who takes PMP prep training and coaching by Algin. He has strong knowledge on project management, program management, portfolio management, methodology development, project management maturity assessment and Agile. He delivers consultancy and training to the companies about all the project management methods including Agile. He gives Business Process Management (BPM) consulting to the companies. Now he works as Key Expert Project Management for EU funded “Outspeed Startup” project to deliver project management practice guide for startups which includes Design Thinking, Lean Canvas and Agile methods. He is one of the author of this guide. Outspeed Startup project is executed by PMI France, PMI Slovenia and PMI Bulgaria chapters under the leadership of PMI Turkey chapter. He is working with startups, incubation centers, startup mentors, innovation centers and Univesity Technology Transfer Offices (TTO). He works as a startup mentor and give support to startups. Mr. Erozan worked as the head of advisory committee and editor in Turkish translation of PMBOK 4th , PMBOK 5th and PMBOK 6th edition. He worked as a consultant in Turkish translation of the books “Head First PMP and Learning Agile: Understanding Scrum, XP, Lean and Kanban”. He has worked as a subject matter expert in the latest editions of PMCDF (Project Manager Competency Development Framework) and OPM (Organizational Project Management) books of PMI. He is a member of PMI since 2005. He is a member of non-profit organization PMI Turkey chapter since 2009. He was the president of PMI Turkey chapter in 2014. He is still a member of PMI and PMI Turkey and continue to contribute as a volunteer. He was selected, one year long leadership development program, PMI LIMC (Leaderhip Institute Master Class) in USA. He graduated from LIMC class on October 5, 2018. He holds PMP (Project Management Professional), EMCC Mentor, CISA (Certified Information System Auditor), ITIL (Information Technology Infrastructure Library), Professional Scrum Master, Professional Product Owner, Scrum Certified Trainer (SCT), Business Analysis certificates. Mr. Erozan has BSc degree in Statistics. He continued MSc degree in Industrial Engineering. Then he graduated from Computer Engineering with MSc degree. Mr. Erozan is fluent in both Turkish and English. He continues to work as a Mentor, Business & Project Management consultant and trainer in Turkey and abroad.